Introducing Documents

Product Updates
March 8, 2022

Today we're excited to introduce Documents: a new feature available immediately in your Kintaba instance!

Documents make it easy to store documented information like checklists, processes, and procedures right in Kintaba so they can be easily attached to incidents via automations or the chat interface.

The Document Editor

Documents can be created by browsing to All Documents from the navigation pane and then clicking the "New Document" button.  The document editor is similar to the postmortem editor in that it includes formatting for checklists, bullet points, headings, images, and more!

Documents can be kept up to date by other team members and are searchable from the All Documents panel, just like postmortems.

Anyone can quickly add a document to an active incident by @-mentioning the document

Including Documents in Incidents with Automations

One of the best uses of Documents is to automatically include them in incidents via automations.

For example, you can create an automation that adds a message to the incident channel including the document whenever an incident tagged "Security" is created.

Documents can be added to the "Send a Message" automation by @-mentioning the document in the message.

@-mentioning a Document in an active incident

Documents can also be added at any time to an incident via the @-mention interface of the chat composer.

For more details on using documents in Kintaba, check out our support docs.

We hope these features continue to make your Kintaba experience better!  As always, feel free to reach out by responding to this email or contacting our support team with any questions.

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