People are at the center of everything we do at Kintaba. When an incident happens, we know that there are humans at the helm working hard to save the day and through Kintaba we strive to make those people's experiences during a major incident response a positive and even rewarding experience.
Today, we're especially excited to announce a new set of reports in our dashboard that are directly focused on the reporters, responders, owners, and postmortem publishers that help our companies avoid and recover from disaster every day. We call these reports...
Human-Centric Metrics
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Availabile within the Reports Dashboard under the "People Impact" section header, these reports are designed to highlight human-centric metrics such as what times of day incidents are occuring, who is championing the incident rpocess, and whether or not there is a healthy distribution of responders.
By having a bird’s-eye view across the entire company, it’s now easy to identify opportunities to maintain a positive incident culture. For example, it's easy to tell at a quick glance if the effort of firefighting and incident response is being placed too centrally on one person’s shoulders and at off-hours.
We believe there's a fundamental shift happening within companies as more teams are implementing the philosophy and practice of incident management. As this happens and incident response is embraced as a part of day-to-day business rather than an edge case, it becomes even more critical that we recognize (and reward!) those who spend their time responding to critical situations.
With these new reports, alongside our existing incident metrics, Kintaba helps you know a more true picture of the health and well-being of not only your infrastructure, but your team.
We will be adding more human-centric reports to the dashboard in the future!
Do you have other reports you'd like to see? Let us know!
