Blog
Incident management best practices, guides, and news from Kintaba.
Product Updates
Incident Roles
Best Practices
Blameless Culture
Product Updates
Kintaba is winding down
I'm writing today to announce that that the Kintaba service will be winding down on November 1st, 2022
Introducing new dashboard report focus, filter, and bucketing controls
Today we're excited to introduce new focus, filter, and bucketing controls for the Kintaba reports dashboard so you can more easily get the IR data that's most important to your organization.
Product Updates
Introducing Slack thread syncing and Google Meet support
This week we're thrilled to be launching two long-asked for features: thread support (including Slack syncing) and Google Meet integration.
Product Updates
Announce your incidents to multiple Slack channels
If you're using the Kintaba Slack integration you can now override the default announcement functionality and announce incidents to different (or multiple) channels.
Product Updates
Announcing Kintaba's SOC 2 Type 2 Certification
We're excited today to announce that Kintaba has its Service Organization Control (SOC) 2 Type II certification!
Product Updates
Introducing Documents
Today we're announcing Kintaba Documents-- making it easy to store procedures, processes, and other docs for use in your incidents.
Product Updates
Announcing our SOC 2 Type 1 certification
We're excited today to announce that Kintaba has its Service Organization Control (SOC) 2 Type I certification!
Product Updates
Announcing Human Centric Heatmaps and Reports
We're bringing people to our reporting experience with human-centric heatmaps.
Product Updates
New integration: Datadog
we're excited this week to announce one of the most requested integrations is now available: Datadog!
Product Updates
Announcing our improved reports experience
This week we're excited to a major update to our reports experience to make it even easier for you to keep up to date with the metrics that matter to you.‍
Product Updates
Announcing new Slack announce messages and automation features
This week we're excited to introduce updates to our slack announce messages and two new automation actions for connecting your automations to our pagerduty and jira integrations.
Product Updates
Introducing time based automations and realtime responder lists
Now you can run automations based on time passed and help your team stay informed about incident responders in slack.
Product Updates
Customizing your IMOC role
Now you can customize your IMOC role to better suit your company's needs.
Product Updates
Introducing Dark Mode
Today we're announcing a series of UI updates including access to the new Dark Mode theme.
Product Updates
Responding to the Texas power outage and other physical incidents with Kintaba
As millions in Texas lost power during an unprecedented winter storm this week, company leaders faced not only a loss of connectivity to their employees but also the question of how to quickly react and work to assure their employees’ safety.
Best Practices
Introducing Milestones
Today we're announcing Milestones, an easy way to track important moments during your incident.
Product Updates
Introducing the Postmortem Library
Today we're announcing the Postmortems page, which lets you quickly browse postmortems for all your incidents.
Product Updates
Introducing Webhooks, Oncall Handoff Notifications, and Improved Search
This week we've added updates to make it easier to connect automations into other systems through Webhooks, added more ways to keep up with your oncall rotations, and improved our search feature.
Product Updates
Introducing Automations
Today we’re excited to announce Kintaba Automations— a new feature that makes it easy for you and your team to automate decision-making during major incidents and outages.
Product Updates
Introducing an Improved Email Integration ...and other integration updates too!
Today, alongside a few other integration updates, we're introducing a set of specific enhancements to our email integration that will give you more flexibility to declare incidents via email effectively.
Product Updates
Starred Activity Items: Now in your Postmortem
Announcing the new Starred Activities Widget to make your postmortems better than ever.
Product Updates
Introducing Oncall Overrides & Per-Incident Oncall Assignments
New features for when your oncall rotation schedules get messy.
Product Updates
Automate & Query Kintaba with GraphQL
It's easy to not only query data from your Kintaba instance but also to automate your instance as well.
Product Updates
Introducing Incident Tags
We're updating the incident tagging system to make it easier than ever to connect your incidents to services, categories, or any other metadata.
Product Updates
Customizing Severity Levels in Kintaba
Sometimes you need more than just SEV1 - SEV3
Product Updates
Introducing the New Postmortem Editor
With today's update, we're making it easier than ever to write a beautiful and functional postmortem.
Product Updates
Jira On-Premise and Easier Slack Updates
This week we're introducing a new integration and some updates and bugfixes across our product.
Product Updates
Introducing Statuspage.io & Grafana integrations + an update to Slack!
New integration updates to make your Kintaba experience even better!
Product Updates
Introducing On-Call Roles in Incidents, Postmortem Action Items Widgets, and Jira Master Tasks
We're announcing a series of features to make your incident management experience even better so you and your team can quickly react and recover from major outages and incidents
Product Updates
Introducing Zoom Integration for Kintaba
Today we're introducing an integration with Zoom, which lets your organization easly start a Zoom conference associated to your open incidents.
Product Updates
Introducing OnCall Rescheduling, PagerDuty Schedule Sync, Public Slack Channels & SSO User Provisioning
This week we're excited to announce a number of new features related to oncalls and integrations.
Product Updates
Introducing a new API for custom integrations
Announcing a new customizable API that will help teams better integrate custom systems into their Kintaba workflow.
Product Updates
Introducing our Free Tier for Small Teams
Announcing an update to our tier system that helps small teams practice incident management earlier in their company's lifecycle.
Product Updates
Introducing JIRA Integration, Notification Preferences, and SAML/SSO Support
Excited to announce a number of heavily requested features today, including new ways to create issues in Jira, updated notification preferences, single sign-on, and more flexible postmortem editing.
Product Updates
What does an IMOC or Incident Commander Do?
The IMOC is one of the most important roles in modern incident management. Learn what an IMOC (Incident Manager On-Call) does and why you need at least one at your company.
Incident Roles
Who can declare an incident?
It’s one of the most common questions that new employees and new adopters of incident management ask themselves: "Can I declare an incident?"
Best Practices
Role of the Incident Responder
Within incident management systems like Kintaba, the responder role is given to anyone who is actively requested to help solve or mitigate the active incident.
Incident Roles
Anatomy of Unsuccessful Incident Management
What symptoms arise when a company doesn't practice incident management and instead relies on a blame-filled culture?
Blameless Culture

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